Refund policy
At Laurent Reserve, we take pride in crafting premium grooming products with exceptional quality and care. Your satisfaction is important to us, and we strive to provide an outstanding experience with every purchase.
Returns
We accept returns of eligible products within 7 days of delivery.
To qualify for a return, items must:
- Be in their original, unused, and unopened condition
- Include all original packaging
- Be free from damage or signs of use
Products that have been opened, used, altered, or damaged after delivery are not eligible for return.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Laurent Reserve is not responsible for returns lost or damaged during transit.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been approved.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can promptly review the issue and determine an appropriate resolution.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened or used body butters
- Opened or used body scrubs
- Opened or used shower gels
- Opened or used fragrances or colognes
- Clearance or final sale items (if applicable)
Contact Us
For questions regarding returns or refunds, please contact our Customer Care team through the contact information provided on our website before returning any merchandise.
Thank you for choosing Laurent Reserve—where confidence is crafted in every detail.